Introduction

At Battery Pitstop, we are dedicated to providing high-quality products related to lithium batteries, solar products, and inverters for renewable energy. We want you to be satisfied with your purchase. This Refund and Returns Policy outlines the terms under which you may return products and request refunds.

1. Returns Eligibility

• Defective Products: We only accept returns for products that are defective or damaged upon receipt. If you believe you have received a defective product, please contact us immediately.
• Non-Returnable Items: Products that are not defective or damaged are not eligible for return. We do not accept returns for products due to change of mind or incorrect purchases.

2. Return Process

• Contact Us: If you need to return a defective product, please contact our customer service team at mohammed@batterypitstop.co.za within 7 days of receiving your order. Provide your order number, details of the defect, and any supporting images.
• Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization number and instructions on how to return the product.
• Packaging: Ensure that the product is securely packaged to avoid further damage during return shipping. Include all original packaging, manuals, and accessories.

3. Refunds

• Refund Process: After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Please note that shipping costs for returning the item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned more than 7 days after delivery or are not in their original condition.

4. Exchanges

We do not offer exchanges for any products. If you received a defective item and need a replacement, please follow the return process outlined above, and we will issue a refund for the defective product.

5. Exceptions

• Final Sale Items: Certain products may be marked as “Final Sale” and are not eligible for return, refund, or exchange.
• Custom Orders: Products that have been customized or made to order are not eligible for return, refund, or exchange.

6. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: mohammed@batterypitstop.co.za
• Address: 34 Russell Street, Benoni

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Thank you for choosing Battery Pitstop. We are committed to ensuring your satisfaction and appreciate your understanding of our policy.